E-Customer Relationship Management (E-CRM)

    E-Customer Relationship Management

We have developed a Web-Based platform from which workgroups can easily create unlimited applications to automate business processes & improve collaboration.

Electronic Customer Relationship Management (CRM) is a way to identify, acquire, and retain customers - a business' greatest asset. By providing the means to manage and coordinate customer interactions, CRM helps companies maximize the value of every customer interaction and in turn improve corporate performance.

Electronic CRM concerns all forms of managing relationships with customers making use of Information Technology (IT). ECRM uses Information Technology to integrate internal organization resources and external marketing strategies to understand and fulfill their customers’ needs.

Panomtech ECRM Application which is the fastest, easiest & most flexible way to manage your customer & sales data- regardless of size, location or industry. Our applications solve critical business problems because they can be customized to fit the exact CRM workflow that you need.

With this application we provide a complete view of customer interactions across departments providing information and facilities for better planning, managing, and forecasting. Tools that we are using create a chance to increase sales, reach more profitable customers, enhance the customer experience, and anticipate customer needs. Our product offers flexible access, deployment, and payment options to address business requirements.

Panomtech ECRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

-: Panomtech E - CRM Software Modules :-

  • Admin
  • Customer
  • Lead Generation
  • Lead Convert To Enquiry
  • Enquiry
  • Product Line
  • Product Category
  • Product Sub Category
  • Item master
  • Variable master
  • Main/Variable Item Evaluation
  • Region Master
  • Industry Master
  • Product Line Assign
  • Regions Assign
  • Assign Industry Group
  • Equipment name
  • Equipment Classification
  • Model Type
  • Model name master
  • Equipment Type
  • Default set item
  • Main item Assign
  • Variable item assign
  • Project conclude
  • Order Entry
  • Order lost
  • Order Cancel
  • Main item Model cost evaluation
  • Variable Item Model cost evaluation
  • Equipment assign
  • Equipment type assign
  • Equipment type assign
  • Model Name Assign
  • Product Line Assign
  • Component Master
  • Component Assign
  • Variable Item Evaluation
  • Default Set Variable Item
  • Region Assign
  • Costing sheet
  • Model Classification
  • Model Cost Evaluation
  • Costing Management
  • Costing sheet Status update
  • Quotation Process
  • Quotation Status updates
  • Manual Quotation Status Update
  • Manual Quotation Status Update Report
  • Enquiry Details
  • Customer Information
  • Visit Approval
  • Employee Visiting
  • Opportunity
  • Visiting Information Feedback
  • Client Follow up
  • My Activity
  • Task List
  • Task Management
  • Dash Board for Task
  • Assign Team Member
  • Assign Authority To Page
  • Order Acceptance Letter
  • Slab for Total amount Assign
  • Slab for margin value
  • Slab for Negotiation value
  • Status Assign To Page
  • Bill Of Material
  • Task Management
  • Telecaller Remark
  • Job order intimation
  • Job order intimation technical
  • Job order intimation technical commercial
  • Order Review record
  • Order Acceptance letter
  • Price Break up
  • Installation and Commissioning
  • Design and Development
  • Process of Pre-Dispatch Inspection
  • Process of Demonstration
  • Verification of Suppliers
  • Defective Equipment Servicing
  • Customer Satisfaction Verification
  • Work Allocation
  • Job Monitoring
  • Payment Details
  • Service Management
  • Sales Management / Analysis
  • Marketing Management
  • Order selection
  • Rate management
  • Discount management
  • Margins and Losses
  • Outstanding Analysis
  • MIS Reports